Shipping policy

This Shipping Policy explains how Princess Room LLC prepares and delivers orders placed on princessroomus.com.

1. Where we ship

We currently ship to addresses in the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, or outside the United States.

2. Shipping cost

Shipping is free on all orders.

3. Where your order ships from

All orders ship from our warehouse in Ontario, California, United States.

4. Processing time

Orders are prepared and shipped within 1 to 2 business days. Business days are Monday through Friday, excluding U.S. public holidays. We do not ship on weekends.

5. Delivery time

Once shipped, orders are delivered by FedEx within 2 to 6 business days, depending on your location — about 3 to 8 business days in total from order to delivery. Vanities and sets ship in several boxes, which may arrive on different days. Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.

6. Tracking

Every order ships with tracking. You will receive a FedEx tracking link by email as soon as your order ships, and you can also follow it on our Track my order page.

7. Incorrect address

Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by you. If you notice an error, contact us as soon as possible at support@princessroomus.com.

8. Delayed, lost, or damaged shipments

If your order is significantly delayed, arrives damaged, or does not arrive, contact us at support@princessroomus.com and we will work with FedEx to resolve it. Items that arrive damaged are covered under our Refund & Return Policy.