THIS IS A LIMITED WARRANTY. Every Princess Room mirror and vanity is covered for one (1) year from the date of delivery against defects in materials and workmanship, on the terms below.
Limitation on implied warranties. ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE OF DELIVERY — THE DURATION OF THIS WRITTEN WARRANTY.
Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Limitation on damages. PRINCESS ROOM LLC IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A DEFECT IN THE PRODUCT.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
1. Who this warranty covers, and which orders
This Limited Warranty is extended to the original purchaser who bought the product new from princessroomus.com. It is not transferable to anyone who later acquires the product.
These terms apply to orders placed from the day this page goes online. If you ordered before that day, the warranty terms that applied to your order at the time of your purchase continue to apply to it — this page does not replace them and does not reduce them. Email us with your order number and we will confirm your coverage.
2. What is covered, and for how long
Coverage begins on the day your order is delivered and runs for one (1) year. Where an order arrives in several boxes on different days, cover starts on the day the last box is delivered. We cover defects in materials and workmanship under normal household use, as listed in section 01 above.
3. What we will do — and what we pay for
Our first remedy is a free replacement part, sent to you within a reasonable time at no cost to you. If a part cannot resolve the defect, or if the part is not available, we will repair the product, replace it, or refund it, at our option. We do not state a delivery time for a replacement part, and no part is guaranteed to be in stock; where a part is unavailable, the alternative remedies in this section apply.
Missing parts. If a part of your order is missing when it is delivered, tell us and we will send it free of charge on the same terms — the part and its shipping are at our expense.
We pay for: the replacement part and its shipping; the shipping of any replacement product; and the shipping of any return we ask you to make. We do not pay for: installation, removal, wall-mounting, re-assembly or any other labor carried out at your home or by a third party; or transport of the product to or from a location we did not ask for.
4. What is not covered
The exclusions listed in section 03 above apply. Where only part of a product is affected, the rest of the product stays covered.
5. How to make a claim
Email support@princessroomus.com with “Warranty claim” in the subject line, your order number, a short description of the problem, and a photo or a short video showing it. We reply within two business days and confirm whether your claim is covered. If it is, we send the part — or arrange the repair, replacement or refund — at no cost to you. Those two business days are our reply time; they are not a shipping time. Business days are Monday through Friday, excluding U.S. public holidays.
Keep your order confirmation email: it is your proof of purchase. Your cover starts on the day your order is delivered, which we confirm from the carrier's tracking. You can also write to Princess Room LLC, 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States, or call +1 (213) 829-0396. Warranty claims are handled directly by Princess Room LLC; no other party is authorized to perform them.
6. Damage in transit is handled separately
If your order arrives damaged, that is covered by our Refund & Return Policy rather than by this warranty, and you do not need to have kept the item unopened. Please tell us within 7 days of delivery where you can, with a photo of the item and of the packaging, so we can open a claim with the carrier while their window is still open.
If you discover the damage later — concealed damage inside a sealed carton, for example — contact us anyway. This timeframe helps us act quickly; it is not a deadline for your rights and it does not take away your rights under this Limited Warranty or under applicable law.
7. Limitations
Duration of implied warranties. Any implied warranty, including the implied warranties of merchantability and of fitness for a particular purpose, is limited in duration to the duration of this written warranty — one (1) year from the date of delivery. We do not disclaim those implied warranties; we limit only how long they last, as permitted by 15 U.S.C. § 2308(b). Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Incidental and consequential damages. Princess Room LLC is not liable for incidental or consequential damages arising from a defect, such as loss of use or damage to other property. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Nothing in this Limited Warranty excludes or limits any liability that cannot lawfully be excluded or limited, including liability for personal injury where applicable State law does not allow it to be limited.
8. Your rights under State law
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
This Limited Warranty is in addition to, and not instead of, the rights that State law gives you.
If anything else on princessroomus.com, including our Terms of Service, conflicts with this Limited Warranty, this Limited Warranty applies to the products we sell.
9. Before taking legal action
Princess Room LLC has not established an informal dispute settlement mechanism under 16 CFR Part 703, so you are not required to use one before making a claim. We do ask that you give us a reasonable opportunity to put the problem right — by contacting support@princessroomus.com — before starting legal proceedings. Federal law also asks for this under 15 U.S.C. § 2310(e).
10. Getting a paper copy
We will send you a hard copy of these warranty terms promptly and free of charge on request. Call +1 (213) 829-0396 or write to Princess Room LLC, 8206 Louisiana Blvd NE, Albuquerque, NM 87113, United States.
