Princess Room LLC

Privacy Policy

This Privacy Policy explains how Princess Room LLC (“Princess Room,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit princessroomus.com (the “Site”), place an order, or otherwise interact with us. Our store is hosted on Shopify. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

Contact & order details — name, billing and shipping address, email address, and order history.
Payment information — processed securely by our payment provider, Airwallex. We do not store your full card number; Airwallex handles card data under PCI-DSS standards.
Account information — if you create an account, your login credentials and preferences.
Device & usage data — IP address, browser type, device identifiers, and pages viewed, collected through cookies and similar technologies.
Communications — information you provide when you contact customer service or submit a product review.

2. How we collect it

We collect information directly from you (when you order, create an account, or contact us), automatically as you use the Site, and from service providers who help us operate the store, such as Shopify, Airwallex, and our reviews provider Judge.me.

3. How we use your information

To process and fulfill your orders, arrange shipping, and handle returns, exchanges, and refunds.
To take payment through Airwallex and to prevent fraud and unauthorized transactions.
To provide customer support and respond to your inquiries.
To send order and account notifications and, with your consent where required, marketing you can opt out of at any time.
To operate, secure, and improve the Site, and to comply with our legal obligations.

4. Cookies

We and our providers use cookies and similar technologies to keep the Site working (for example, remembering your cart), to measure traffic, and to support marketing. You can control cookies through your browser settings; disabling some may affect Site functionality.

5. How we share information

We do not sell your personal information for money. We share it only as needed with service providers that operate the store on our behalf — including Shopify (hosting and checkout), Airwallex (payment processing), our shipping carrier FedEx, and Judge.me (product reviews) — with analytics or advertising partners where applicable and subject to your choices, and with authorities or third parties when required by law or to protect our rights, customers, or the public.

6. Data retention & security

We keep personal information only as long as necessary to provide the Site, comply with legal, tax, and accounting obligations, and resolve disputes. We use reasonable technical and organizational measures to protect your data; however, no method of transmission or storage is completely secure.

7. Your rights

Depending on where you live (including under U.S. state privacy laws), you may have the right to access, correct, or delete your personal information, to receive a copy of it, and to opt out of certain uses such as targeted advertising or “sale/sharing.” To exercise any right, contact us at support@princessroomus.com. We will not discriminate against you for exercising your rights and may need to verify your identity first.

8. Children

The Site is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

9. International visitors

We are based in the United States and serve U.S. customers. If you access the Site from outside the United States, your information will be processed in the United States.