Princess Room LLC

Refund & Return Policy

This Refund & Return Policy applies to all purchases made from Princess Room LLC (“Princess Room,” “we,” “us,” or “our”) on princessroomus.com. By placing an order, you agree to the terms below. Nothing in this policy limits any right you may have under applicable U.S. law that cannot be waived.

1. Order cancellation (before shipment)

You may request to cancel an order only before it has been shipped.
A cancellation request is not effective until Princess Room LLC has confirmed it in writing (by email). Until you receive our written confirmation, your order may still be processed and shipped.
If we confirm your cancellation before shipment, you will receive a full refund to your original payment method.
Once an order has been shipped, it can no longer be canceled and must follow the return process below.

2. Return window

Eligible items may be returned within 30 days of the delivery date. Requests made after this period may be declined, except where applicable law requires otherwise.

3. Condition required for returns

To be eligible for a return, items must be unused, unopened, uninstalled, and unassembled, in their original condition, complete with all parts, accessories, and hardware, in their original packaging, and must be resalable as new.

4. Items that are not eligible for a refund

Except where applicable law requires otherwise, the following are not eligible for return or refund: items that have been opened, used, installed, or assembled; items that have been damaged after delivery; items that are incomplete or not in their original packaging; and items that can no longer be sold as new.

5. How to request a return

Email support@princessroomus.com with your order number and the reason for your return.
Please wait for our written approval and return instructions before sending anything back. Items returned without prior approval may be refused.
Once approved, returns must be sent to our returns address: Princess Room LLC – Returns, 5140 E Santa Ana Street, Ontario, CA 91761, United States.

6. Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect (our error), Princess Room LLC covers return shipping.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome.
If approved, refunds are issued to your original payment method through our payment provider, Airwallex, within 10 business days of our receiving and approving the return. Your bank or card issuer may take additional time to post the refund to your account.
Return shipping costs are non-refundable unless the return is due to our error.

8. Damaged or defective items

If your item arrives damaged or defective, contact us at support@princessroomus.com within 7 days of delivery, including photos of the item and packaging. We will arrange a free replacement or a refund at no additional cost to you.