At first, I had a problem with my mirror, which arrived damaged. The return process took longer than expected, which was a source of worry. Despite that, customer service stayed attentive and finally found a solution. My mirror was replaced and I received it today in perfect condition, without any defect. It's gorgeous and completely matches my expectations. I especially thank Sophie for her follow-up, her availability and the solution provided. I'm now very happy with my purchase and the final result. Thank you Princess Room!
Princess Room LLC
Shipping Policy
This Shipping Policy explains how Princess Room LLC prepares and delivers orders placed on princessroomus.com.
1. Where we ship
We currently ship within the United States only.
2. Shipping cost
Shipping is free on all orders within the United States.
3. Processing time
Orders are prepared and dispatched promptly after purchase. Business days are Monday through Friday, excluding U.S. public holidays.
4. Delivery time
Orders are typically delivered within 2 to 9 business days from purchase, via FedEx with tracking. Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.
5. Tracking
Every order ships with tracking. You will receive a FedEx tracking link by email once your order is dispatched, and you can also follow it on our Track my order page.
6. Incorrect address
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by you. If you notice an error, contact us as soon as possible at support@princessroomus.com.
7. Delayed, lost, or damaged shipments
If your order is significantly delayed, arrives damaged, or does not arrive, contact us at support@princessroomus.com and we will work with FedEx to resolve it. Items that arrive damaged are covered under our Refund & Return Policy.
8. Contact
Questions about shipping? Email support@princessroomus.com (Monday–Saturday, replies within 48 hours).