At first, I had a problem with my mirror, which arrived damaged. The return process took longer than expected, which was a source of worry. Despite that, customer service stayed attentive and finally found a solution. My mirror was replaced and I received it today in perfect condition, without any defect. It's gorgeous and completely matches my expectations. I especially thank Sophie for her follow-up, her availability and the solution provided. I'm now very happy with my purchase and the final result. Thank you Princess Room!
Shipping & tracking
Where's my order?
Two ways to track your order — plus a quick guide so you know exactly where it is.
1
I have my tracking number
Your FedEx tracking number was emailed to you as soon as your order shipped. Paste it here to track your package live.
Tracking by FedEx.
2
I don't have my number
Log in with your email in 30 seconds — no password needed. You'll find your order and its live tracking.
View my order A code will be emailed to you to log in.
Check in 10 seconds
When did you place your order?
🎀
Your order is being prepared
Our team is preparing it with care in our workshop. Your tracking number will arrive by email as soon as your order ships. Nothing to do — we handle everything ✨
🚚
It's likely already on its way
Check your shipping email (and your spam): your tracking number is there. Otherwise, find it by logging into your account.
View my order
💌
Let's check together
Your order should be on its way or already delivered. If you have no news, write to us: we'll check your order right away and reply within 24 hours.
Contact our teamPick an answer above to see where your order is 👆
Your package's journey
- 1Order confirmedYou get a confirmation email with the summary.
- 2Being preparedOur team prepares your order with care and ships it out.
- 3ShippedYour package is on its way: you get your tracking number by email.
- 4In transitYour package travels to you, tracked every step of the way.
- ✓DeliveredAll that's left is to create your dream beauty room ✨
Free, insured shipping
Delivery in 2–9 business days
100% secure payment
30-day money-back guarantee
Frequently asked questions
When will I get my tracking number?+
As soon as your order ships, you'll get an email with your tracking number. Remember to check your spam folder.
What are the delivery times?+
Orders are typically delivered within 2 to 9 business days from purchase, with free FedEx tracking. Your tracking gives you the most accurate estimate for your area.
How do I find my order without a tracking number?+
Log into your account with the email you used to place the order: a code lets you log in without a password, then you'll see your order and its tracking.
I haven't received my order — what should I do?+
First check your tracking and your account. If your package shows delivered but you can't find it, contact us: we'll take care of everything.
A question about your order?
Contact our team