PRIVACY POLICY — PRINCESS ROOM LLC (U.S.)

Effective Date: August 29, 2025
Contact: support@princessroom.fr
Address: 8206 Louisiana Blvd NE, STE A 4891, Albuquerque, NM 87113, USA
Territory: This Site targets the United States only.

1) Scope

This Privacy Policy explains how Princess Room LLC (“Princess Room,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you use www.princessroomus.com (the “Site”), contact us, or make a purchase. This Policy does not cover other websites or sales channels outside this Site.

2) Notice at Collection (what we collect & why)

We may collect the following categories of personal information for the purposes listed:

• Identifiers (name, email, phone, IP address, device identifiers) — to create/fulfill orders, provide support, prevent fraud, secure the Site, and comply with law.

• Customer & commercial information (cart contents, items purchased, prices, order IDs, returns, support history) — to process orders, handle delivery/returns, and for accounting/compliance.

• Addresses (shipping/billing) — to deliver orders and prevent fraud.

• Internet/network activity (pages viewed, timestamps, referrer, approximate location from IP, cookie IDs) — to secure and operate the Site, measure performance, and debug.

• User-generated content (UGC) (reviews, photos, messages you send us) — to operate and promote the Site/brand (per our Terms).

• Payment information — processed securely by our payment processor(s); we do not store full card numbers on our servers.

Vendors we use on this Site:

• Analytics: Google Analytics (GA4). We use GA only for measurement and diagnostics; ads personalization is disabled for this Site.

• Email marketing (if you opt in): Klaviyo.

• Payments: ChefPayPayment (configured at checkout).

• Carriers/Logistics: our 3PL partners and carriers including Mountain Valley Express, EDI Express, and FedEx (e.g., FedEx Economy).

3) Sources

• Directly from you (checkout, forms, email, reviews).

• Automatically from your device/browser (cookies, server logs, security tools).

• Service providers/contractors (payments, shipping/3PL, analytics, hosting, customer support).

4) How we use information

• Operate, maintain, and improve the Site.

• Process and deliver orders; arrange white-glove delivery by quote.

• Communicate with you (order updates, support).

• Prevent fraud, abuse, or security incidents.

• Comply with legal obligations and enforce our Terms.

• If you opt in to email marketing, send offers and updates (you can unsubscribe at any time).

5) Disclosures to service providers (no “sale”)

We disclose personal information to service providers/contractors under contracts restricting use to our instructions—e.g., hosting, payments, shipping/3PL, customer support, analytics/email tools. We may disclose information to authorities if required by law and as part of corporate transactions (e.g., merger/asset sale).

6) “Sale” / “Sharing” (CPRA)

We do not sell personal information for money and we do not “share” personal information for cross-context behavioral advertising on this Site at this time.
If this changes, we will update this Policy and provide a clear opt-out mechanism.

7) Cookies & Tracking

We use cookies and similar technologies for core functionality, security, and performance/analytics. You can manage cookies via your browser settings. We honor the Global Privacy Control (GPC) signal as an opt-out where applicable. (We are not publishing a Cookie Preferences page at this time.)

8) Your privacy rights (U.S. state laws)

Depending on your state (e.g., CA), you may have the right to know/access, delete, correct, opt-out of sale/sharing/targeted advertising, and non-discrimination.

• How to submit a request: email support@princessroom.fr with subject “Privacy Request” and details of your request.

• Verification: we may ask you to confirm information we hold (e.g., order #, email, shipping address).

• Authorized agents (CA): we may require proof of authorization and your verification.

• Timing: we aim to respond within 45 days (we may extend where permitted and will notify you).

• Appeals: if we deny your request, you may appeal by replying to our decision; we will review and respond within 45 days where required by law.

9) Children’s privacy

The Site is intended for 13+. We do not knowingly collect personal information from children under 13. If you believe a child under 13 provided data, contact us and we will delete it.

10) Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. However, no method of transmission or storage is 100% secure.

11) Retention

We retain personal information only as long as reasonably necessary for the purposes described above or as required by law (e.g., tax/accounting).
Standard retention we apply: orders/support records up to 7 years; security/log data up to 12–24 months; marketing data until you unsubscribe or after 24 months of inactivity.

12) International processing

This Site targets the U.S., but information may be processed in the United States and other locations where our providers operate.

13) Third-party links & services

The Site may link to or integrate third-party services (carriers, payments, social media, maps, videos). Their privacy practices are governed by their own policies.

14) Changes to this Policy

We may update this Policy. When we do, we will change the Effective Date above. Material changes will be highlighted on the Site where appropriate.

15) Contact us

Princess Room LLC
Email: support@princessroom.fr
Address: 8206 Louisiana Blvd NE, STE A 4891, Albuquerque, NM 87113, USA